Refund policy

Handbags & Accessories

Subject to applicable conditions and exclusions, handbags and accessories are protected from the original date of purchase by a one-year limited warranty (proof of purchase required). If the handbag or accessory proves to be defective in material or workmanship under normal use anytime within the first year, we will repair the item free of charge. Defective handbags, or accessories will not be returned to customer. Note that the customer is responsible for any costs associated with shipping the defective product to us for repair or replacement.

The variations in color and texture are apart of characteristics of beautiful dyed corks or fabric. Over time, the cork will acquire a patina, distress, and may also darken due to the oils from your skin and direct sunlight, further enhancing the natural look of your handbag or accessory. Please refer to our Product Care Guidelines for further information on caring for your handbags and accessories

To determine if you have a valid warranty claim, please download our Warranty Determination Form and follow the instructions.